BrewChatter Shipping Philosophy
We have one goal with shipping: To get your order to you as quickly, safely and cost effectively as possible. It's that simple! We primarily ship via FedEx, which can take 5 - 7 business days coast-to-coast, but also offer UPS and USPS as shipping options. Most products ship from our store in Sparks, NV.
Packages are generally dispatched within 2-3 business days, after receipt of payment, unless otherwise noted on the product, and are primarily shipped via FedEx, UPS or USPS with tracking and drop-off without signature (unless otherwise requested or required). Whichever shipment choice you make, we will provide you with a link to track your package online. Orders received by 4 pm PST will be shipped the same day, and orders received after 4 pm PST will be shipped the next morning.
We are not in business to profit from shipping, and therefore Do Not make a profit from shipping. Our shipping fees include postage costs, which are passed to the customer directly from the shipper, based on the total weight of the order, plus fixed handling and packaging fees to ensure the proper packaging and safe delivery for each order.
We do not under-pack or over-pack boxes, and ensure that everything is well protected and properly sized for each individual order.
BrewChatter also offers local, in-store pick-up for any order. Simply select the 'Will Call' option at check out to take advantage of this feature.
BrewChatter also offers FREE SHIPPING on most orders over $59 , which excludes some items, including all BULK GRAINS, Wine Ingredient Kits, and items or groups of items over 49 lbs. We only offer our FREE SHIPPING Program in the 48 Contiguous United States. Simply choose FREE SHIPPING FROM BREWCHATTER at checkout to take advantage of this great deal!
Delivery Time is dependent on 2 factors:
1. "Availability". Most products ship in 2 – 3 business days, unless otherwise stated on the product (i.e. Special Order Item). We do our best to send orders out as quickly as possible, although some items may take longer, dependent upon factors such as Special Order Status, Stock Levels, and Shipper Availability. We always strive to ship orders the same day or within 24 hours of each order, although it will not always be possible.
2. The method of delivery - our shipping method is either FedEx Ground (commercial addresses) or FedEx Home Delivery (residential addresses), UPS Ground, or USPS, depending upon the products and chosen shipping method. FedEx Express Saver takes 3 business days; 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered and your chosen shipper.
Additionally, please note that delivery time is also based on business days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
Return and Exchange Policy
All perishable and/or consumable items, including grains, hops, malt extract, and yeast are not returnable. Defective equipment and/or materials can be returned within 30 days of purchase. All returns are handled on a case by case basis. To return an item please call 1-775-358-0477 or email at firstname.lastname@example.org to start the return process. If emailing, please include your name and order number along with a description of the problem.
To return your product, you should mail your product to: 1275 Kleppe Unit 21 Sparks Nevada US 89431
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, as well as a 15% restocking fee. Refunds are issued after we have received the product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.