BrewChatter Shipping Philosophy
We have one goal with shipping: To get your order to you as quickly, safely and cost effectively as possible. It's that simple! We primarily ship via USPS, UPS and FedEx, which can take 5 - 7 business days coast-to-coast. Most products ship from our warehouse in Sparks, NV.
Packages are generally dispatched within 2-3 business days, after receipt of payment, unless otherwise noted on the product, and are primarily shipped via FedEx, UPS or USPS with tracking and drop-off without signature (unless otherwise requested or required). Whichever shipment choice you make, we will provide you with a link to track your package online. Orders received by 2 pm PST Monday thru Friday will be shipped the same day, and orders received after 2 pm PST will be shipped the next morning. All orders received Saturday and Sunday will be shipped Monday.
Shipping Liquid Yeast
If your order contains liquid yeast, we will provide 1 FREE ice pack per package of liquid yeast. If you'd like to add extra ice packs, simply add as many as you would like to your cart, and our Brew Ninjas will safely package your chosen liquid yeast strains with all of the extra ice packs.
To help you get your yeast as quickly and fresh as possible, we offer the BrewNinja Yeast Shipping program! When you purchase any liquid yeast and any other non-yeast product in the store, we will automatically ship your yeast, separately from the rest of your order in most cases (but not all cases), using Fed Ex 2 Day Air. This is a free service that we offer when you purchase your yeast in conjunction to any other product we offer that is not liquid yeast. This offer is for any brewer in the United States, and we proudly offer this program to all 50 states, including Hawaii and Alaska. The BrewNinja Yeast Shipping Program is not viable for US Territories like Puerto Rico.
We recommend that you choose an expedited shipping service for liquid yeast strains if not using our BrewNinja Yeast Shipping program.
We are not in business to profit from shipping, and therefore Do Not make a profit from shipping. To simplify the entire shipping process, any order under $59.00 and under 49 pounds will ship BrewNinja BrewFaster Flat Rate for a flat rate of $9.99 to the 48 contiguous United States. We will choose the fastest and most cost effective shipping method every time. Any order over $59.00 and under 49 pounds will ship FREE to the contiguous United States. It’s as simple as that! We get you your order as quickly and cost effectively as possible! All orders over 49 pounds, no matter the order total, will receive normal, real time quoted shipping rates from FedEx.
We do not under-pack or over-pack boxes, and ensure that everything is well protected and properly sized for each individual order.
We are happy to ship internationally. We do not provide any free shipping options for international shipments, but provide shipping services from DHL, USPS, UPS and FedEx. We recommend that you choose the shipping method that makes the most sense for your chosen products and time frame.
When shipping internationally, customs duties and/or fees (if any) cannot be calculated on our end, and are the sole responsibility of the recipient. Unfortunately, we do not calculate Delivered At Place (DDU or DAP) costs, and must rely on the country where the order is being shipped to determine said costs.
We accept returns on international orders at the expense of the recipient. We do not provide a return label and DDU/DAP costs for any international shipments. Once a shipment leaves the jurisdiction of the US, we cannot be responsible for any lost, stolen, missing or damaged items. We recommend choosing DHL as your international carrier due to the ability to track the shipment once it leaves the US.
Will Call / In Store Pickup
BrewChatter also offers local, in-store pick-up for any order. Simply select the 'Will Call' option at check out to take advantage of this feature. If you are not a local customer, this option is not available.
Free Shipping From BrewChatter
BrewChatter also offers FREE SHIPPING on most orders over $59 , which excludes some items, including all BULK GRAINS, Wine Ingredient Kits, and items or groups of items over 49 lbs. We only offer our FREE SHIPPING Program in the 48 Contiguous United States. Simply choose 'Your Order Qualifies for Free Shipping' at checkout to take advantage of this great deal!
We also offer BrewNinja Yeast Shipping, where we will ship you your liquid yeast for Free using FedEx 2 Day air, anywhere in the 50 united States (territories excluded). To qualify, you must buy your yeast and 1 of any other product in the store that is not liquid yeast, extra ice packs or an insulated mailer. BrewNinja Yeast Shipping happens automatically on all orders that qualify! Read all about BrewNinja Yeast Shipping.
Delivery Time is dependent on 2 factors:
1. "Availability". Most products ship in 2 – 3 business days, unless otherwise stated on the product (i.e. Special Order Item). We do our best to send orders out as quickly as possible, although some items may take longer, dependent upon factors such as Special Order Status, Stock Levels, and Shipper Availability. We always strive to ship orders the same day or within 24 hours of each order, although it will not always be possible.
2. The method of delivery - our shipping method is either UPS, USPS, or FedEx Ground (commercial addresses) or FedEx Home Delivery (residential addresses), depending upon the products and your chosen shipping method. Please note that despite published delivery times, delivery dates may not be guaranteed by your chosen shipping service. FedEx Express Saver takes 3 business days; 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered and your chosen shipping service.
Additionally, please note that delivery time is also based on business days. For example, if you place an order on Sunday or Federal Holiday, it's impossible for us to ship an item the same day as all the shippers are closed.
Return and Exchange Policy
All perishable and/or consumable items, including grains, hops, malt extract, and yeast are not returnable. Defective equipment and/or materials can be returned within 30 days of purchase. All returns are handled on a case by case basis. To return an item please call 1-775-358-0477 or email at firstname.lastname@example.org to start the return process. If emailing, please include your name and order number along with a description of the problem.
To return your product, you should mail your product to:
1275 Kleppe Unit 21
Sparks Nevada US 89431
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, as well as a 15% restocking fee. Refunds are issued after we have received the product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.