Skip to content
Liquid Yeast Ships On Its Own ... Fast& Free In Just 2 Days!
Liquid Yeast Ships On Its Own ... Fast& Free In Just 2 Days!

BrewChatter Refund policy

Refund Policy

----

To begin your return, please fill out our Returns Form and we will contact you immediately about your return.

Returns
No returns on perishable items i.e. grain, hops, yeast, brewing herbs and spices, tea, extracts and syrups, honey, etc.

Our policy lasts 30 days on equipment and hardware unless otherwise specified, such as a manufacturer warranty. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, as well as a 15% restocking fee.  Refunds are issued after we have received the product.

Several types of goods are exempt from being returned. Perishable goods such as food and media such as magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Brewing Ingredients Grain, Hops, Yeast, etc...

To complete your return, we require a receipt or proof of purchase.  Please fill out our Returns Form to see if your products are eligible for a return.  We will contact you and work with you personally to confirm your return or exchange.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CDs, DVDs, or software that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
  • Any missing/damaged items reported more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  Please Whitelist Our Email to ensure that we can communicate with you on your return.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 - 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@brewchatter.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@brewchatter.com and send your item to: 1275 Kleppe Unit 21 Sparks Nevada US 89431.  You may also fill out our Returns Form to begin this process and receive step by step instructions and updates on your case.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.